81059: Customization in Microsoft Dynamics 365 for Sales and Customer Service

  • Live Vritual Classroom
  • Classroom Training
  • On-Site Training

Enquire Details & Pricing


How this works :

At Learnfly, we greatly value the trust of our patrons. Our courses are designed to deliver an effective learning experience, and have helped over half a million find their professional calling. But if you feel your course is not to your liking, we offer a 7-day money-back guarantee. Just send us a refund request within 7 days of purchase, and we will refund 100% of your payment, no questions asked!

For Instructor Led Training :

Raise refund request within 7 days of commencement of the first batch you are eligible to attend. Money back guarantee is void if the participant has accessed more than 25% content of an e-learning course or has attended Online Classrooms for more than 1 day.

  • Learn with practical projects and hands on real tools.
  • Official Curriculum & Courseware Content.
  • Online Interactive Lab's Access.
  • Adaptive e-Learning with trainer's support.
  • Access Class via PC, Mobile App or on a large screen.
  • Attend Live HD Training Sessions via Go To MeetingTM. Interact with trainer and peers like in a real classroom via voice, video conference and live chat.

Course Description

About the Course

81059: Customization in Microsoft Dynamics 365 for Sales and Customer Service course provides students with the tools to customize Dynamics 365 implementation for Sales and Service. The focus is on the using and understanding how the platform tools that are provided can be leveraged to create custom objects, modify the user interface, automate tasks, and other specific customization.

81059: Customization in Microsoft Dynamics 365 for Sales and Customer Service course helps prepare you for exam MB2-716.


  • How to create, package, manage, and deploy specific Dynamics 365 customization using solutions
  • Creating and maintaining custom entities, and custom fields based on specific needs
  • Working with specialized fields such as calculated and rollup fields
  • How to use Dynamics 365’s different relationship types to configure how related records work together
  • Create and edit customized forms, as well as how to configure specialized components on them such as editable sub-grids, and quick views
  • How to apply Portable Business Logic controls
  • How users interact with specific data on forms and entities
  • Exploring the different tools available for creating specific views, charts, and dashboards based on specific needs


Target Audience

  • Application Consultant
  • Developer
  • Solution Architect
  • Technology Consultant


Before attending this course, students must have:

  • A working knowledge of how to use Microsoft Dynamics CRM 2013 and/or 2015
  • Because this training material focuses on customizing database entities, attributes, relationships, and mappings, it is recommended that individuals have a basic understanding of Microsoft SQL Server and relational database functionality
  • It is recommended, but not required, that individuals have completed Microsoft Dynamics CRM 2013 applications training


Course Curriculum

Course # : 81059
Exam : Customization in Microsoft Dynamics 365 for Sales and Customer Service

See what our Alumni says

Our alumni’s are hired by top brands

Hundreds of employers — have maximized their talent with us.

Ready to enroll for this Course? Book your slot now: