CXD-105 Citrix Virtual Apps and Desktops 7.x Help Desk Support

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Course Description

About the Course

Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. In this course, you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team. Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact.

 

Student will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. By the end of the course, you will be able to solve or escalate end-user issues appropriately.

Objectives

  • How to support end-users connecting to Citrix Virtual Apps and Desktops through Citrix Receiver
  • How to use Citrix Director to gather information and interact with user sessions
  • A methodology to approach user related issues to minimize time to resolution
  • An understanding of the Citrix Virtual Apps and Desktops solution and the role of the components

Target Audience

  • This course is built for experienced IT Professionals familiar with Citrix Virtual Apps and Desktops 7.x in an on-premises environment moving to the Citrix Cloud and deploying their Citrix Virtual Apps and Desktops workloads on Microsoft Azure.

Course Curriculum

Course # : CXD-105
Exam : Citrix Virtual Apps and Desktops 7.x Help Desk Support

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