Implementing Cisco Collaboration Devices v1.0 - CICD (Associate) eLearning

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  • Official Curriculum & Courseware Content.
  • Online Interactive Lab's Access.
  • Adaptive e-Learning with trainer's support.
  • Access Class via PC, Mobile App or on a large screen.
  • Attend Live HD Training Sessions via Go To MeetingTM. Interact with trainer and peers like in a real classroom via voice, video conference and live chat.

Course Description

About the Course

Cisco E-Learning for CICD v1.0 focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.

 

This Cisco self-paced course is designed to be as effective as classroom training. Course content is presented in easily-consumable segments via both Instructor Video and text. Interactivity is enabled through Discovery Labs, content review questions, and graded Challenge labs and tests. This makes the learning experience hands-on, increasing course effectiveness, and provides students direct feedback on how well they have mastered the material. And gamification features are built in, including earning badges and a leaderboard, to encourage better performance.

Objectives

  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service
  • Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco Unified Communications solution

Target Audience

  • Network Video Engineer
  • Voice/UC/Collaboration/Communications Engineer
  • Collaboration Tools Engineer
  • Collaboration Sales/Systems Engineer

Prerequisites

  • Required: Basic knowledge of Cisco IOS gateways
  • Required: Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
  • Required: Working knowledge of converged voice and data networks

Course Curriculum

Course # : ICCD-304
Exam : Implementing Cisco Collaboration Devices v1.0 - CICD (Associate) eLearning

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