ITIL® Continual Service Improvement Lifecycle

  • Comprehensive first-level ITIL Intermediate training.
  • Essential study course material to qualify your ITIL exam.
  • Get trained through global ITIL experts giving you in-depth understanding of ITIL.

  • Live Vritual Classroom
  • Classroom Training
  • On-Site Training

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Key Features MONEY BACK GUARANTEE

How this works :

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For Instructor Led Training :

Raise refund request within 7 days of commencement of the first batch you are eligible to attend. Money back guarantee is void if the participant has accessed more than 25% content of an e-learning course or has attended Online Classrooms for more than 1 day.

  • Learn with practical projects and hands on real tools.
  • Official Curriculum & Courseware Content.
  • Online Interactive Lab's Access.
  • Adaptive e-Learning with trainer's support.
  • Access Class via PC, Mobile App or on a large screen.
  • Attend Live HD Training Sessions via Go To MeetingTM. Interact with trainer and peers like in a real classroom via voice, video conference and live chat.

Course Description

About the Course

In this course candidates can learn about processes and concepts with the CSI phase of the Service Lifecycle. This course includes techniques and management within the CSI stage. This 3-4 day course can provide each student the foundation knowledge that can set their base to pass the ITIL Intermediate Continual Service Improvement Certification exam and also three credits towards ITIL Expert Certification.

Today this course is in demand so preparing for this exam can help you give a kick-start to your career.

Upon Completion of this Course, you will be proficient in the below mentioned:

  • CSI
  • Technology considerations
  • Principles & Processes of CSI
  • Organization for CSI
  • Execution of CSI
  • Methods and techniques of CSI
  • Challenges, critical success risks and factors

 

Target Audience

  • IT consultants
  • Chief technology officers
  • IT audit managers
  • Service test managers
  • Managers
  • Supervisory staff
  • Team leaders
  • Chief information officers
  • IT planners
  • IT security managers
  • Service designers
  • IT architects

 

Prerequisites

  • Candidates who are enrolling for this course must have some basic knowledge about ITIL V3 Foundation.

Course Curriculum

Course # : HF441S
Exam : ITIL® Continual Service Improvement

Testimonials

Amit Jauhari
India

I got an opportunity to join ITIL training at Learnfly. My instructor was an excellent person, he took special effort to ensure that the subject matter is delivered effectively to the trainees. He was very interactive and was not just restricted to technical know-hows but also gave real-world examples. The entire course here was surely worth my time, effort and money.

Varun Tandon
India

I just completed my college and was looking for something good and professional for my guidance. On Google searches, I found this institution Learnfly. In the beginning, I was very confused that whether I should join this academy or not. But later I took training for ITIL certification program. The training that they provided was beyond my expectation. I have taken training previously but I have to say this was so far my best experience.

Valentina Taran
United States

I came in contact with Learnfly and made a right choice by selecting them and took ITIL Continual Service Improvement Lifecycle training from them. I highly recommend this center for those who want to excel in the ITIL program. I have been thoroughly impressed by the professionalism of their trainers at Learnfly. I thank them for helping me in such an amazing way. One can explore many more courses that are offered by them.

Usman Uddin
United Arab Emirates

Excellent place to get the flexibility of learning. I opted Learnfly for ITIL certifications. I went for ITIL Continual Service Improvement Lifecycle as live class and ITIL® 2011 Foundation as classroom training. Both were equally commendable. Got to learn so many things and innovative concepts. I will definitely recommend it to everyone.

FAQ

What are the objectives of ITIL intermediate courses?

  • Know different sourcing strategies
  • Discuss the scope of service design
  • Prepare for the ITIL intermediate qualification exam
  • Key activities for design processes
  • Improve the quality of IT service provisioning
  • Evaluate service design processes
  • Extensive coverage of service design principles

What’s included in Learnfly’s ITIL intermediate courses?

At Learnfly, we focus to offer an engaging and interactive learning experience for our students to help them clear the certification exams of their choice. Our training includes:

  • Online video lessons.
  • At the end of each module, quizzes are conducted for better understanding.
  • Mock tests are conducted.
  • Flexible training methods.
  • Work-based practical course activities.
  • Discussions as well as case studies.

Who is the target audience for ITIL intermediate courses?

  • Chief Information Officers
  • Chief Technology Officers (CTOs)
  • Managers
  • Supervisory Staff
  • Team Leaders
  • Service Designer
  • IT Architects
  • IT Planners
  • IT Consultants
  • IT Audit Managers
  • IT Security Managers

What is the exam format of ITIL® Continual Service Improvement Lifecycle course?

The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book

What can you learn in ITIL intermediate courses?

  • Different scopes and purpose of service operations that add value to the business.
  • Different roles, challenges, and risks associated with service operations.
  • Service operations and interaction of activities in lifecycle stages.
  • The way it is organized and different roles and responsibilities.
  • Introduction of technology and implementation considerations.

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