ITIL® Service Design Lifecycle

  • Comprehensive first-level ITIL Intermediate training.
  • Authorized course material to qualify your ITIL® Service Design Lifecycle exam.
  • Get trained through global ITIL experts giving you in-depth understanding of ITIL® Service Design Lifecycle.

  • Live Vritual Classroom
  • Classroom Training
  • On-Site Training

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  • Learn with practical projects and hands on real tools.
  • Official Curriculum & Courseware Content.
  • Online Interactive Lab's Access.
  • Adaptive e-Learning with trainer's support.
  • Access Class via PC, Mobile App or on a large screen.
  • Attend Live HD Training Sessions via Go To MeetingTM. Interact with trainer and peers like in a real classroom via voice, video conference and live chat.

Course Description

About the Course

The Service Design (SD) module comes under the list of accreditations in the ITIL® Service Lifecycle work stream. It primarily put emphasis only on the design of IT services and includes the architectures, processes, policies and documentation which enable individuals to design services that meet the needs of the organization or program.

The design process is significant to the continued improvement and development of services within the IT lifecycle. This module primarily enlighten individuals with techniques that are required to develop, manage and integrate service design into the IT Service management process.

It accustom individuals with the purpose, principles and processes of service design. It further train individuals on how to organize and implement this as a part of overall service management as well as deliver guidance on technology-related activities and considerations. Individuals also learn the ways in which service design relates to the other stages of the ITIL Service Lifecycle.

Upon completion of this course, you will be proficient in the below mentioned:

  • Service Design
  • Principles & processes of Service Design
  • Roles and responsibilities within ITIL Service Design
  • Activities & functions related to Service Design Technology
  • Achieve operational excellence
  • Technology Considerations
  • Improvement and implementation of Service Designs
  • Challenges, key performance indicators, critical success factors, risks within ITIL Service Design

 

Target Audience

  • IT consultants
  • Chief technology officers
  • IT audit managers
  • Service test managers
  • Managers
  • Supervisory staff
  • Team leaders
  • Chief information officers
  • IT planners
  • IT security managers
  • Service designers
  • IT architects

 

Prerequisites

  • Candidates who are enrolling in this course must hold the ITIL V3 Foundation certification.

Course Curriculum

Course # : 865
Exam : ITIL Service Design

Testimonials

Amit Jauhari
India

I got an opportunity to join ITIL training at Learnfly. My instructor was an excellent person, he took special effort to ensure that the subject matter is delivered effectively to the trainees. He was very interactive and was not just restricted to technical know-hows but also gave real-world examples. The entire course here was surely worth my time, effort and money.

Tom Stressler
Sweden

I came in contact with Learnfly and made a right choice by selecting them and took ITIL training from them. I highly recommend this center for those who want to excel in the ITIL program. I have been thoroughly impressed by the professionalism of their trainers at Learnfly. I thank them for helping me in such an amazing way. One can xplore many more courses that are offered by them.

Neha Sharma
India

I got an opportunity to join ITIL intermediate course training at Learnfly. I would surely recommend Learnfly who wish to take such certification training. Their training courses are surely worth your time, effort and money. I am planning to explore more of ITIL courses offered by them.

FAQ

Who is the target audience for ITIL intermediate courses?

  • Chief Information Officers
  • Chief Technology Officers (CTOs)
  • Managers
  • Supervisory Staff
  • Team Leaders
  • Service Designer
  • IT Architects
  • IT Planners
  • IT Consultants
  • IT Audit Managers
  • IT Security Managers

What are the objectives of ITIL intermediate courses?

  • Know different sourcing strategies
  • Discuss the scope of service design
  • Prepare for the ITIL intermediate qualification exam
  • Key activities for design processes
  • Improve the quality of IT service provisioning
  • Evaluate service design processes
  • Extensive coverage of service design principles

What is the exam format of ITIL® Service Design Exam course?

The exam format is as follows:

  • 8 multiple choice questions
  • 90 minutes
  • Pass mark: 70% or 28/40
  • Closed book

What can you learn in ITIL intermediate courses?

  • Different scopes and purpose of service operations that add value to the business.
  • Different roles, challenges, and risks associated with service operations.
  • Service operations and interaction of activities in lifecycle stages.
  • The way it is organized and different roles and responsibilities.
  • Introduction of technology and implementation considerations.

What’s included in Learnfly’s ITIL intermediate courses?

At Learnfly, we focus to offer an engaging and interactive learning experience for our students to help them clear the certification exams of their choice. Our training includes:

  • Online video lessons.
  • At the end of each module, quizzes are conducted for better understanding.
  • Mock tests are conducted.
  • Flexible training methods.
  • Work-based practical course activities.
  • Discussions as well as case studies.

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