ITIL® Service Operations LifeCycle

  • Comprehensive first-level ITIL Intermediate training.
  • Essential study course material to qualify your ITIL® Service Operations Lifecycle exam.
  • Get trained through global ITIL experts giving you in-depth understanding of ITIL® Service Operations Lifecycle.

 

  • Live Vritual Classroom
  • Classroom Training
  • On-Site Training

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Key Features MONEY BACK GUARANTEE

How this works :

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For Instructor Led Training :

Raise refund request within 7 days of commencement of the first batch you are eligible to attend. Money back guarantee is void if the participant has accessed more than 25% content of an e-learning course or has attended Online Classrooms for more than 1 day.

  • Learn with practical projects and hands on real tools.
  • Official Curriculum & Courseware Content.
  • Online Interactive Lab's Access.
  • Adaptive e-Learning with trainer's support.
  • Access Class via PC, Mobile App or on a large screen.
  • Attend Live HD Training Sessions via Go To MeetingTM. Interact with trainer and peers like in a real classroom via voice, video conference and live chat.

Course Description

About the Course

Candidates who are enrolling this course can get their hands-on all the concepts and policies can get immersed in service operations phase of the service lifecycle. This certification course can make students expertise in ITIL best practices and can place them successfully in best organizations.

The main process focus areas of this course include:

  • Event management
  • Incident management
  • Problem management
  • Request fulfillment
  • Access management

This course can provide you with critical knowledge and practical guidance on the service delivery and support within ITIL’s service lifecycle model.

Target Audience

  • Chief information officers (CIOs)
  • Chief technology officers (CTOs)
  • Managers
  • Supervisory staff
  • Team leaders
  • Service designers
  • IT architects
  • IT planners
  • IT consultants
  • IT audit managers
  • IT security managers

 

Prerequisites

  • Candidates who are enrolling in this course must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL V3 or 2011 edition Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.

Course Curriculum

Course # : HF440S
Exam : ITIL® Service Operation

Testimonials

Amit Jauhari
India

I got an opportunity to join ITIL training at Learnfly. My instructor was an excellent person, he took special effort to ensure that the subject matter is delivered effectively to the trainees. He was very interactive and was not just restricted to technical know-hows but also gave real-world examples. The entire course here was surely worth my time, effort and money.

Varun Tandon
India

I just completed my college and was looking for something good and professional for my guidance. On Google searches, I found this institution Learnfly. In the beginning, I was very confused that whether I should join this academy or not. But later I took training for ITIL certification program. The training that they provided was beyond my expectation. I have taken training previously but I have to say this was so far my best experience.

Amy Powell
United Kingdom

I've attended Learnfly for ITIL® Service Operations Lifecycle course. I did classroom training and found it extremely helpful and enlightening to clear my ITIL SO exam. The training session was for sure great – interactive and informative. I was assigned an expert instructor who offered personal assistance during the training and career guidance after it.

Jeannine Jordan
United States

The best thing about Learnfly, I find, while pursuing my ITIL® Service Operations Lifecycle course was that it incorporates authorized and impressive courseware, expert and certified faculty, amazing academic atmosphere – Learnfly PRO came to me as a perfect package. Highly recommended place to pursue certification trainings and technical courses.

FAQ

Who is the target audience for ITIL intermediate courses?

  • Chief Information Officers
  • Chief Technology Officers (CTOs)
  • Managers
  • Supervisory Staff
  • Team Leaders
  • Service Designer
  • IT Architects
  • IT Planners
  • IT Consultants
  • IT Audit Managers
  • IT Security Managers

What’s included in Learnfly’s ITIL intermediate courses?

At Learnfly, we focus to offer an engaging and interactive learning experience for our students to help them clear the certification exams of their choice. Our training includes:

  • Online video lessons.
  • At the end of each module, quizzes are conducted for better understanding.
  • Mock tests are conducted.
  • Flexible training methods.
  • Work-based practical course activities.
  • Discussions as well as case studies.

 

What are the objectives of ITIL intermediate courses?

  • Know different sourcing strategies
  • Discuss the scope of service design
  • Prepare for the ITIL intermediate qualification exam
  • Key activities for design processes
  • Improve the quality of IT service provisioning
  • Evaluate service design processes
  • Extensive coverage of service design principles

What can you learn in ITIL intermediate courses?

  • Different scopes and purpose of service operations that add value to the business.
  • Different roles, challenges, and risks associated with service operations.
  • Service operations and interaction of activities in lifecycle stages.
  • The way it is organized and different roles and responsibilities.
  • Introduction of technology and implementation considerations.

What is the exam format of ITIL® Service Operation Exam course?

The exam format is as follows:

  • 8 multiple choice questions
  • 90 minutes
  • Pass mark: 70% or 28/40
  • Closed book

 

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