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The Service Offerings and Agreements (SOA) module comes under the accreditations listed in the ITIL® Service Capability work stream. The module puts required emphasis on the practical application of SOA practices. The practical application facilitates service catalogue with portfolio, demand, supplier and financial management.
The content of the course is primarily grounded on the best practice guidance included in the ITIL Service Strategy and ITIL Service Design publications.
The SOA course is exclusively structured to assist organizations and individuals comprehend the five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation and continual service improvement). The course also enlightens individual with how these 5 stages can offer value to organizations and projects.
Another thing which this course is eminent for is the way it endows guidance on service offerings and how they can be developed to support both business and user needs.
Upon completion of this course, you will be proficient in the below mentioned:
I got an opportunity to join ITIL training at Learnfly. My instructor was an excellent person, he took special effort to ensure that the subject matter is delivered effectively to the trainees. He was very interactive and was not just restricted to technical know-hows but also gave real-world examples. The entire course here was surely worth my time, effort and money.
I came in contact with Learnfly and made a right choice by selecting them and took ITIL training from them. I highly recommend this center for those who want to excel in the ITIL program. I have been thoroughly impressed by the professionalism of their trainers at Learnfly. I thank them for helping me in such an amazing way. One can explore many more courses that are offered by them.
I got an opportunity to join ITIL intermediate course training at Learnfly. I would surely recommend Learnfly who wish to take such certification training. Their training courses are surely worth your time, effort and money. I am planning to explore more of ITIL courses offered by them.
The exam format is as follows:
At Learnfly, we focus to offer an engaging and interactive learning experience for our students to help them clear the certification exams of their choice. Our training includes:
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